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FAQ's

HELP CENTER

Welcome to the Pureé Virgin Extensions Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.

Do You Offer Refunds?

 

Puree Virgin Extensions does not provide refunds or exchanges.  All sales are final.

 

 

Can The Hair Be Exchanged?

 

No.

 

 

How Long Does It Take For My Order To Be Processed?

 

Please allow 2-3 BUSINESS days for your order to be processed and shipped. Please allow &-10 Days for all orders except pre-sale items. Expedited shipping is available for additional cost.

 

 

Is The Hair Processed?

 

Puree Virgin Extensions offers grade 8A and 10A 100% virgin hair. Which is texturized to get the versitle curl patterns. We also offer Raw Indian Temple Virgin Hair which raw hair that has not bealterederd. 

 

 

How Many Bundles Do I Need?

 

The amount of bundles you need is based on the desired volume and inches of your hair. For a full look, 2 bundles is usually required for hair up to 18 inches. Lengths over 20 inches require at least 3 bundles or more for a full look. Inches over 26 PREFERABLY (hairstylist recommendation) uses 4 bundles.

The longer the hair, the less volume received.

 

 

How Long Does The Hair Last?

 

 Most of our customers report using our Brazilian the hair for up to a year and a half with proper maintenance. Cambodian virgin hair is guaranteed to last 2 years. Raw Indian Temple virgin hair is guaranteed to last 5 years+. 

 

 

 

Is The Hair Reusable?

 

Generally, Puree Virgin Extensions are reusable. However, this depends on how you care for your hair extensions. Before you reuse your extensions deep condition them by putting them in a mixture of conditioner and water and boiling the system. 

 

 

Can I Color My Extensions?

 

Yes, all of our extensions can be colored. You'll get better results with our more expensive collections. 

 

 

How Do I Care For My Hair?

 

One of the main keys to keeping your Puree Extensions perfect is to maintain your hair daily by brushing it every day and to avoid products with drying chemicals. Remember that all Puree Virgin hair extensions are 100% Virgin Human Hair and you should treat it as such.

 

To protect your investment and keep your hair extensions at a top quality, you should treat the hair extensions as if they were your own. You should aim to shampoo your hair at least once a week with a mild shampoo. Some of the cheapest shampoos work the best, as they are mild and have less chemicals and alcohol in them. Be sure to rinse your extensions thoroughly with lukewarm water. Be sure to ALWAYS apply conditioner to your hair after extensions after washing them. Follow this with combing through your extensions with a wide tooth comb. It is very useful to start at the bottom and work your way up. Air dry if possible.

 

Hair Care Tips

Use good quality shampoo and conditioners ( Garnier Fructis, Pantene, Ogx, Naked, or biosilk)

Wash hair throughly until hair is squeaky clean 

Condition hair , let it sit for 5-10 minutes 

Rinse hair throughly, do not leave residue for best results 

 

Coloring Tips 

Dying jet black ( Just 5 min, Textures n Tones, Natural Instincts) 

Bleaching ( Loreal Quick blue , 30-40 Clariol Developer) 

Permanent Color ( Loreal HiColor) 

Rinse personal (Adore, etc) 

 

These products can be purchased at Sally’s , Target , Walmart , or Local Beauty Supply 

Keep in mind these are suggestions of the owner/stylist . Your personal preference is your own decision. Make changes at your own risk.

 

How Do I Keep My Curls Fresh And Natural?

 

It’s definitely okay to use styling products but it’s best to use as less as possible. As the hair is 100% Virgin and will return to its natural state as you purchased it. We suggest using conditioner and keeping a spare bottle of water and using it to wet your hair to return the hair to its natural state for wavy and curly textures.

 

It is in your best interest to use sulfate-free products.

 

 

Can I Make Changes To My Order?

 

Once the order is placed orders can’t be changed. Be sure to look over your order thoroughly before submitting.

 

 

 

I Have A Question Not Listed, What Do I Do?

 

Click on our our contact links below or above!

 

 

How Can I Make An Appointment With One Of The Hair Stylist?

To make an appointment, call or text

313-605-5109 Charie P (@iamchariep)

                        -or-

313-559-6908 Jasmine (@_hairbyjasmine_)

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